BSNL practically runs the entire country’s telephone network so to hope that they can compete on technology and services with private operators (who can choose their area of operations on the basis of profitability and convenience) is not exactly fair. But still they disappoint me. I just got to see more examples of such in competency.
BSNL guys decided that they will get the telephone network underground in my area. So what do I get to see? The road sides were dug up which were filled later only when people in the colony complained after waiting for days. And today when they came to connect my house to their hub on the road side, they dug up 1 foot deep holes through the front lawn messing it up completely. They also break through the cemented verandah to make space for the wire. Now what is my problem with that? Well they are certainly not going to repair the damage to the cemented flooring. The lawn is easy to fix as they just have to drop in the mud back though grass will take its own time to grow up.
Comparing that to Bharti TouchTel connection I had back in Faridabad. Well, they took 3 days from the date I filled the form to get me my phone (BSNL took more than a week for a phone that was well reserved in advanced, considering it is a government official’s phone!). They did not dig up anything. All they did was very neatly got the wiring from their hub to my room without letting it loose or hanging anywhere in between using nails, plastic covering (for the folding joints) and clippings. And all this was done in 30 minutes flat. BSNL on the other hand installed the box last week, today they are digging and I am pretty sure they will take another week to get the internal wiring done so that the phone can be shifted to the underground network from the hanging wires one.
My only other problem with this arrangement is that… Now that the wiring is underground, how long will they take now to fix any problems if they occur! I know the record they have with the wires that are outside visible by eye!
EDIT: Yeah, they went away without telling me and they left the whole frontyard in a mess.
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July 13th, 2004 at 8:44 am
I applied for a Touchtel internet connection 10 days back, on the assurance of the connection to be installed/commissiones in 24 hours. IO days later, after having paid an advance of Rs.500.00, I am left to follow up with robots answering calls at a call centre. No senior management person cares to even talk.
This is my second bad experience. I advise and urge all never to touch Touchtel.
The BSNL man is humble, speaks Hindi. The TOUCHTEL man is well dressed, insists on speaking bad English, makes tall promises and does not deliver performance, as assured.
He refuses to give the contact number of any senior person.
Wish some regulatory authority penalises them for the torture caused by poor service and worse, total unresponsiveness.
Public sector monopoly is still a better option.
Once the advance is paid, one becomes a captive slave of these cheats and scoundrels.
Mr.Sunil Mittal – I know this will never reach you, but if you have any sense of shame, please at least tender an apology.
July 18th, 2004 at 3:42 pm
well, i must agree touchtel situation would be very near to what i have with Sify Broadband but really, are BSNL guys even accessible? I tried to get a BSNL prepaid card, could not find any real solutions. Tried for AirTel. And I was online in 15 minutes flat.
August 30th, 2004 at 11:53 pm
BSNL IS THE BEST
September 14th, 2004 at 9:15 pm
incomparatives of Touchtel’s better internet speed, they have the worst customer care service system….
No one at their call centres bother to pick the phone up and answer the call. Not responsible at all. Touchtel SUCKS….. ( . )
!
September 15th, 2004 at 11:50 am
never required to contact them. but well yeah private companies customer care can be dodgy as well. :)
December 22nd, 2004 at 10:09 am
Pls start the Broad Band Srevices at Mangalore so that the private operators dont loot us.I paid advance and waited for the private opertaor to provide the service Touch Tel to be precise.They said it would be fixed in a weeks time after two months I see some one laying some cable,the rates they promised were changed I told them not to connect the same,they did not connect.They have sent me a bill for not even connecting the same.Pls BSNL save us.
December 22nd, 2004 at 10:09 am
Pls start the Broad Band Srevices at Mangalore so that the private operators dont loot us.I paid advance and waited for the private opertaor to provide the service Touch Tel to be precise.They said it would be fixed in a weeks time after two months I see some one laying some cable,the rates they promised were changed I told them not to connect the same,they did not connect.They have sent me a bill for not even connecting the same.Pls BSNL save us.
January 19th, 2005 at 10:58 am
sir,
I want to chennai prepaid card.i am searching for before 2 months.so kindly any inform to details about prpaid card.When will you release a prepaid for chennai candidate.I want to release date.Otherwise I want to one Chennai prepaid card.
February 4th, 2005 at 7:33 pm
better service
February 11th, 2005 at 1:18 pm
BOTH TOUCHTEL AND BSNL INTERNETCONNECTIONS ARE FRAUD.DO TAKE THE CITI INTERNET CONNECTION FROM HRITHIK ROSHAN
February 26th, 2005 at 4:34 am
sir,
I want to chennai prepaid card.i am searching for before 2 months.so kindly any inform to details about prpaid card.When will you release a prepaid for chennai candidate.I want to release date.Otherwise I want to one Chennai prepaid card.
March 18th, 2005 at 1:21 pm
Message for Sunil Bharti Mittal, Well sir, we purchased airtel corporate mobile connection, but the way AIRTEL fails to follow their commitments was truely a bad experice for us. We belive that airtel is still having some breath to feed there customers. We did not recevied any firm response from Bharati after so many complaints via faxed , SMS, email. Now the only way left for us to go in CONSUMER FORUM. if u like to give reply kindly contact us at 9871395164.
Have a nice time mittal ji,
Devendra Gupta
May 31st, 2005 at 10:51 am
hi i just want to find out the address of my friend who just have lost her mobile or any thing or i just don`t no i just want to no that she has taken any other no. from airtel u can provide this service then i will than ful to u.
May 31st, 2005 at 11:51 am
As I can prove Bharti is providing best services for Landline/ Broadband as compare to BSNL.
June 8th, 2005 at 1:55 pm
I was left with very bad taste and bitter experience with sify broadband and I was wondering whether to switch for bsnl/touchtel. I think I will go for bsnl.
Problems with sify broadband is that it is given to cable TV operators who use substandard wires and hubs which frequently fails practically every alternate day. Complaints to sify ends with apologies and no action on the ground.
July 6th, 2005 at 1:24 pm
Have had such horrendous customer service expereince with Airtel Mobile services that i would think 100 times before going ahead with the landline connection i was planning to get. On a post paid connection with all dues paid, the service got barred and sim got blocked 6 times over a period of two months, with repeated assurances everytime that it wont happen again.
July 9th, 2005 at 1:28 pm
I am having a crazy time with your billing department.If no one from your uper management gets to me soo i will have to take this to the CONSUMER FORUM ,Mr.Sunil Mittal i do not know what type of company you are running but it sure dose suck.And just a reminder you will not be who you are if it was not for us so please get your act together and get some one to solve my problem,and i mean FAST.
July 9th, 2005 at 11:33 pm
As I have taken airtel since 1 yr i m having not any problems but last 4 months by some how my balnce has been deducted from my account as i have recharged on 7th june 2005 of Rs. 440/- and i get b/s of Rs. 279.32/- and at same time i just call customer care for my b/s deduction they said sir ur 12 Rs. will get 2 to 4 days at tht time i have talk to Mr. gurvinder. Then since it is now 9 th of july i didn`t get my refund of 12 Rs. how poor service is dis u have to cut some then but in giving u take wwhy so much of time. Till now i have complained for 25th time and they r telling u will get in 24 hours but when will ur 24 hours weill complete and u will give my b/s back…. My. no. is 9898611694 response soon to me..
do something Sunil Mittal
July 20th, 2005 at 6:01 pm
Hi,
I am microsoft gold certified company employee, I have a very bad experience with airtel to share with you. If you can spare some time for your customer and can please reply to my mail id than i can explain with the mails i send and so.
Regards
July 20th, 2005 at 6:40 pm
Really I have never seen as LETHARGIC and IRRESPONSIBLE service provider as AIRTEL.This is first time I am DEALING with THEM and relly going with hell lot of tensions.What I can make out about them is:
1. They are bunch of jokers sitting there,having no sense of responsibility.
2. They do not know what promise and what to say.
3. They are only interested in increasing count.
4. There is no co-ordination between them,they are as unorganised as they can be
I HOPE I AM VERY RIGHT MR. MITTAL
August 2nd, 2005 at 12:31 pm
Dear Airtel Karnataka,
I believe that your organizational philosophy of the customer is â??Kasth-se-marâ??. This is evident through the various interactions that I have been having with Airtel and let me tell you that your services are PATHETIC. I write a mail to you on 26/7/2005 to which you answer on 2/8/2005, that too without any concrete answers.
The same is the case with your land-line phones. I keep on complaining about services on deaf ears. For the last 2 months I have been complaining about the following, to Mr. Divakar, who I believe is a relationship officer and to your helpline without any solutions whatsoever. What if I also forget to make payments on time ??
1. Inter telephone call transferring not happening properly â?? line gets disconnected most of the time.
2. Voice of the caller often is so weak that we cant hear anything
3. Speakerphone does not work at all
Youâ??ll lost out on my corporate connections to Hutch due to the same apathy shown by you â?? I went on complaining since December 2004 and no one listened till end of May 2005 !!!!!
Good show Mr. Mittal !!! Please carry with your good work of cheating your customers !!!! or have you lost control of your organization by outsourcing ???
Regards,
August 10th, 2005 at 12:55 am
I want to know about my download usage. i’m also trying to connect their site where i can check my usage. but it didn’t opens.
how can i check & where
August 27th, 2005 at 8:50 pm
can i see which numbers i have dialed from my prepaid line and which are the incoming calls and STD calls i have made from my mobile, i suspect someone is using my mobile
August 30th, 2005 at 10:59 pm
Hi,
I have such a bad experience with AirTel BroadBand connection is that I will suggest that never avail the services of any private operator such as AirTel.BSNL/MTNL are still lions of india.They are responsible and fair one.They dont charge hidden costs which private companies do so freqeuently.Never take any broadband connection of AirTel.You cannot meet the persons who give you connection whom you
can ask about the rental plans and any other clarifications.
So finally BSNL is the best
Thanks
September 10th, 2005 at 11:42 am
DEAR BSNL ASSAM,
SIR,N.LAKHIPUR(ASSAM) ME PREPAID KAB AAYEGA.
September 10th, 2005 at 11:45 am
BSNL IS THE BEST
DEAR BSNL ASSAM
SIR N.LAKHIMPUR MAY PREPAID KAB AAYEGA
September 20th, 2005 at 9:01 pm
Touchtel is the best in terms of speed,lay out in your house and backed up with excellent telesupport, they also came on a sunday evening to fix my problem.Great Airtel, keep it up
September 30th, 2005 at 12:48 pm
Shame for AIRTEL
I have (unfortunately) switched from Prepaid to postpaid after repeated requests from Airtel. My connection was activated on 24th Sept. It is highly disgraceful of Airtel not to have activated my STD (to landline nos). I was told that it would take 24 hrs from your executives at 121. When it did not activate I again called 121. Then I was told 48 hrs. Again nothing happened . Then I was told 5 days and it has been going on like this. I am terribly upset about the service when the deposit of Rs 599 has been paid on 23rd itself.
Will Airtel have the courtesy to look into the matter as to why you people have been only giving false information from your customer service at 121.
Now when I demand that I speak to some responsible person at 121 the persons there are so rude and tell me that they will not transfer and the language that is used is ” do whatever u want to do”
This type of Service is highly disgraceful from Airtel.
Will AIRTEL look into the matter or do I have to seek redresal to my grievance from the appropriate authorities.
My no is 9892757580 and I am placed at Mumbai.
October 3rd, 2005 at 12:02 pm
charges towards hello tunes are being deducted where i did not ask for the tunes. this is highly irregular. i lodged a complaint about this with airtel office at hyderguda hyderabad on 26-9-05. as of 03-10-05 there is no decision on my complaint. is this the way the indian companies do business? satish cell 9866401781.
November 13th, 2005 at 6:09 pm
Touchtel Broadband is pathetic. I had been using BSNL DataOne 512 Kbps line – which used to regularly give me 60 Kbytes/s downloads. Only, they had a 4GB cap – which is why I switched to Touchtel. The connection was 256 Kbps, which let me download at 30 kbytes/s – which was fantastic (initially). Within a week, the connection became worse than a dialup. Their own website always reports download speed of pathetic 40 – 100 kbps – where as they have promised it will never dip below 128 kbps. If you try their call center, they will tell that its no big deal, its only a few kbps below their worst case estimate (in short, its worse than the worse case estimate!). BSNL definitely doesn’t have this ***CHALTA HAI*** attitude -> they point you to the nearest senior person you can talk to.
November 15th, 2005 at 10:53 pm
Message for Mr. Sunil Bharti Mittal : Bharti Airtel. Big name in telcom sector. But coz of few people in your organization who are passing on false information may carry bad image. I was the user of Airtel No. 9867278209 which after several queries got disconnected on 15.07.2005. Despite settling the entire outstanding and discontinuing the services I am still in receipt of Bills, Payment Demand Notices as well as Legal Notices. PLEASE HELP. Adnan Safee +919820928309
November 25th, 2005 at 11:47 pm
Is there any responsible person in AIRTEL who can address issues regarding Sales/Service Deliverables for a Landline/Broadband Corporate connection??? If so (i don’t have hopes that there are any), please send in a mail to the given ID!!
December 3rd, 2005 at 11:39 am
I was an AIRTEL POSTPAID customer. I would never recommend airtel to anyone even if it were the last mobile service provider left in this country. Terrible customer care, high call rates, false billing, switching you to new schemes without even notifying you. They even tortured me when i cancelled my postpaid connection! I was to get a refund of my deposit for an amount of Rs. 3500. It took from june to october before they finally mailed me a cheque, that too for the wrong name. In between i had to make about 26 calls to airtel customer care and once even had my refund application rejected because the signature i made 6 years ago did not match with the signature made on the form. Bunch of bullshitting jokers. Get something like hutch, which is just as reliable as it’s brand ambassador (for those of you who don’t know it’s rahul dravid). Cheaper and better service, they do what they say and say what they do. Their coverage is also increasing with every passing day.
January 3rd, 2006 at 7:51 pm
Airtel/Touchtel both PSTN and Mobile services customer care is the worst customer care in this world. Executives are not atall trained how to handle customer. Forget about English Hindi, the guys doesn’t have even professional ethics. They are good in pursuing you before filing the form for connection and after that no body turns back.
January 7th, 2006 at 5:25 pm
Very sad to see a poor service from a company which is in top ten in Inda. As I have told customer executive to disable the proms(I have asked for 10 times) still they are sending nonsense promos to me.It is shame on the part of maharashtra airtel.Previously I am in tamil nadu there is no problem in Airtel service. In maharashtra u will get a nonsense riging call from airtel even witout asking a prior permission to the customer.
January 25th, 2006 at 2:09 pm
Dear Mr Mittal
I know i you are avery busy man ,so i will try to make this as short as possible.
Please refer this email below. I am from Chennai. I have a mobile in my name used by my wife (98404 92590).We wanted to shift from post paid to pre paid for the above mentioned phone no .When we contacted Airtel Customer Service Centre ,they sent somebody from Univercell in Alwarpet with a new sim card on Jan 13th and also we have paid the oustanding amount for the last month bill.Now from that date till now ,the pre paid sim card is not activated.We have spoken to Amrita,Dharani,malar etc from customer service who are only interested in giving excuses.I don’t think Airtel takes 20 days to activate one connection.Infact when we have spoken to the supervisor named Shanmugaim of Univercell regarding this and dislcosed to him that we were extremely dissapointed with the service ,he banged down the phone on my wife.I think your customer service people are not very passionate about their work and also they don’t have the decency to speak to a woman. I am extremely fond of the airtel signal and don’t want to surrender the conenction.
Today also i spoke to Airtel customer service and they are saying we have to wait for the concerned person from univercell to activate, this is ridiculous.I would request you to help us to sort out this issue asap.
Hoping to hear a positive repsonse from you.
February 3rd, 2006 at 4:58 pm
Kind Attn.: Mr. Sunil Mittal,
I was Airtel customer of GSM services. by mistake i deposited two times two cheques for one bill. i requested to airtel 121 for refunding my exceeding amount. first they told me that it is not refundable. they also told me that the amount is refundable only if the customer get disonnected the services. i was realy surprised to listen this. as i think why Airtel has such type of bloody systems which is totaly against the Airtel . means airtel will refund the money after loosing one good customer whose usage is approx. 2500 per month. but finally i got disconnected the services with Airtel.
although i am still waiting for my refund .
I would suggest to every reader of this message that please please do not become a customer of Airtel. it is good to live without mobile but it is very poor to have a mobile service from Airtel.
with regards.
Atul Kumar Pateriya. 9868746778.
Airtel no. ( 9818555763 disconnected on 12th jan’ 2006)
February 4th, 2006 at 1:11 pm
dear sir
iam a subscriber of airtel and iam doing mba right here in pune and also my friends using airtel . but we are totally dis-satified with ur service because the customer care executives are not coopreating with us (+919890292473) i recieved a manual call on 11th of december for miss call alert and hello tune change but i refused them to activate miss call alert and also refused to replace my old hellotune but after refuse all these they change my hello tune and deducted rs.15/= from my account and still iam not getting mmy 15/= rupees back. and they are saying that yes u will get that 15/= rupees back within 48 hours but today it crossed 2 months but i couldnot get that money back. this issue is not still clear again on dt. 3/2/06 at 11.30p.m. i was calling to philipines and that number was out of range . but when i dis-connected by listen out of range my balance deducted with rupees 15.24/= but when i called to customercare they said this is not our problem . i am very much sure that that is the problem of air tel .and i am now very much rigid on airtel and if i will not get my money back i will disconnect my connection and also all my friends also facing this type of problem regularly and they already planned to take bpl and also we are 200 students doing mba and staying at one hostel out of that 190 using airtel and for shake i am telling if i will not get my money back i will tell all of them to take bpl and also if any personf ask me about airtel i will tell him airtel is a big cheater only intended for shortterm profit and creates lots of problem to their customers and also final thing is that if we are calling to customer for these problem they are blocked our number for which we cannot able to get connected to customer .
so finally i want a positive response from you other wise myself and my friends will make a list of all illegal money deduction bye airtel from us and then give a publicity on paper and also we will do a consumer court for it if you are giving positive response then thank you , other wise good bye .
February 15th, 2006 at 1:42 pm
This is for Mr. Sunil Mittal:
Ref.: Parent subscription : 9845549696; Add-on subscription : 9880880443
Mr. Mittal, I have been a postpaid mobile subscriber of Airtel since about two years now. I have been given an add-on SIM card in August / September, 2005.
I had bought my first (parent) subscription from a credit card, thus deposit was waived. My monthly bills were being paid through auto debit from that credit card (I had given a Standing Instruction (SI) for it). I had given SI for auto debit from the same credit card towards my monthly bill of the add-on SIM card, too. Monthlly payments were smooth till some time ago.
My credi card was upgraded to a Gold Card, which number was intimated in writing by me to Airtel – separately for two numbers, which was confirmed by Airtel to have been updated in the system there (Airtel). But, I started to receive calls / emails / SMSs that auto-debit was declined. I checked with the bank providing the credit card, who said that the bill be re-presented for payment, as there was no problem with the bank / account. I cross-checked with Airtel and found out the credit card number available in the system is correct, i.e., the new number.
Firstly, I had problems with the Airtel outlet at Banashankari 3rd Stage, 100 Ft. Ring Road, Bangalore, where I handed over the SI. But it never reached Airtel. I had to give it the second time.
I cancelled the SI following problems of payment getting declined. I was asked to pay a deposit for the two connections, the customer support executive who called said I could make it in one cheque. I did it in one cheque mentioning the numbers of the two connections overleaf. The lady at the outlet mentioned above declined to accept it saying I had to make two cheques – separately for the two numbers. As I had already written the cheque I returned to write to Airtel. Airtel replied telling that I could, indeed, make my deposit towards the two numbers by one cheque!!! The executive who called asked me to contact a specific person in the same outlet, who I was told that was from Airtel. I again went there and the cheque was accepted – though by another person, as the one referred by Airtel was not available when I visited.
I had, long ago – soon after I received the add-on SIM card, written to Airtel to make a sinle bill for the two connections. I received a confirmation by a customer service executive that it has been done now!! After a good four-five months.
I received an SMS on my parent card telling that a particular amount was outstanding, which I later found to be of the add-on SIM card. Wouldn’t it have been better to mention the relevant number in the SMS? I received a mail telling that the same amount is pending and I need to make the payment fast, but the SMS tells the due date is 27-02-2006. I check my bills over internet (www.airtelworld.com), and the same is confirmed.
On 03rd February, 2006, I had paid an amount through Netbanking towards the bill for my parent card, whose due date was 11th February. The receipt was not confirmed by Airtel. When I wrote to enquire, I received a mail yesterday saying that the payment was received on 06th February, but there was delay in posting the same to my account. That was atrocious and ridiculous. Isn’t it? And over that there was a mention that I need to pay an amount towards the bill of my add-on SIM card as immediately as it was pending. The SMS reached my parent card!
I am being harrassed by Airtel for flimsy reasons when I have not committed any mistake, when there is no fault of mine. My name is spelt wrong (as separate names), despite my request a number of times, since a long age, the same is not corrected, i.e., the name in the last bill I received appears wrongly.
I feel the people at Airtel Bangalore are behind me to harrass. I wonder what are they upto. I am sure that they were trained by Airtel to work there, and efficiently at that. But I wonder why Airtel is complacent about its operations!
Yesterday I spoke to one customer support executive to sort out the issue of pending bills, etc. He says I don’t have an add-on SIM card at all!! That was a big joke. Wasn’t that? He said the two cards are not related to one another – that is they are mutually exclusive and not parent- and add-on cards!
Airtel is a brand that I liked for its youthfulness and trendy concept. But I am getting frustrated with it. I’m seriously thinking of changing loyalty, whereas I was suggesting my friends and folks in the family to go for Airtel. There are a few good service providers outside Airtel, I know. Anyway, Airtel doesn’t give a damn if one like me quits from its network.
Should Airtel continue like this, doom is not far. And it would be sad day for Indian telecom industry. BSNL would laugh at you.
I wish you tighten your belts. Become more professional in your work approach. Lest you’ll cease to exist. Hope necessary action will be taken.
Guruprasad Pavanje,
4/2, 6th A Cross, Gummaiah Layout,
Chikkalsandra, Padmanabhanagar,
BANGALORE – 560 061.
Mob.: 9845549696 (parent – with me, preferred to called on this number), 9880880443 (add-on – available between 08.00 pm to 08.00 am)
February 24th, 2006 at 12:13 am
Hi ,
Please consider my qualifications and the experience for the Assistant Manager opportunity. With a proven high-tech background in Fortune 500 companies, I am well qualified and eager to represent your company in this capacity.
I thrive in a fast-paced environment where production deadlines are a priority, and handling multiple job simultaneously is the norm. In relation to leadership, I have been responsible for up to 15 staff members, and have built a reputation for making quality administrative decisions in a fair and consistent manner. Constant negotiations with all levels of management and staff have strengthened my interpersonal skills.
I am looking forward to discuss my qualifications with you.
Thank you very much for your time and consideration.
Sincerely
Rajiv Thakkar
9871599749
March 7th, 2006 at 12:15 pm
Dear Sir,
It may please be noted that we are regularly receiveing various notices from Bharti Tele-Ventures Ltd. regarding Non Payment of Due by Alka H Thaker who was serving in our company.
It may please be noted that all the dues are paid by Alka H Thaker and your Company has issued NO DUE CERTIFICATE on 13/06/2005 for mobile No. 9898114354 having Account No. 111 – 100134311.
We are enclosing herewith copy of Settlement Letter issued by your company on 13/06/2005.
We now request you kindly close this matter and stop writting to various authorities which is creating undue harrashment to us.
We hope you understand the seriousness of the issue and stop issuing notices or we shall be compelled to take legal action against you.
Thanks
Alka H Thaker
March 10th, 2006 at 11:45 pm
Mr. Mittal, I have just become IBM corporate postpaid mobile subscriber of Airtel since last one month.
Am truly amazed at the appalling service rendered to a corporate customer.My number is still not working as on date when am posting this comment.
Due to which i had to incur huge expenses on my Roaming hutch connection since i have relocated from mumbai.
I would like to seek compensation & redressal from you.
Thanking you
Best regards
Rohit Srivatsav
IBM Global Services
March 13th, 2006 at 3:23 pm
Mr Mittal. I have beared a hug loss in lakhs as my Cell was not done roaming on 25th and 26th Feb’06 as i went to cal from Mumbai after repeatedly saying for 3 times.I was told that it will be done in 3hrs but it wasn’t.Then i called up from Calcutta twice but still national roaming was not activated for both the days.
When I asked for compensation I was told that they will waive off my Rental or SMS charges. I think the executives dont understand the seriousness of the matter.
I have mailed them but I have not got any reply from them as yet.
Another incident: My number was disclosed to ICICI Prudential Life insurance co and they call me again and again for some business plan. They said airtel gave them the my number.I have complained for this also not one from your company has replied to it.
Kindly look into the matter.
My cell no 9867230260. and I am a mumbai subscriber.
April 28th, 2006 at 3:40 pm
We already have Airtel Nos. 9810102222, 9810202222, 9810302222 & 9810402222, amongst others. In December 2005, Airtel themselves called up and offered to issue all these numbers in 99 series i.e. 9910102222, 9910202222, 9910302222 & 9910402222 and made payment of the demanded sum of Rs.3,600/- by cheque. Their representative Mr. Arun Kumar from Bharti Tele-ventures Ltd. got four forms filled up and delivered four SIM cards. After hectic follow up and persistent persuasion, only 9910102222 & 9910202222 were activated.
9910302222 (SIM No. 8991100509025783946) & 9910402222 (SIM No. 8991100509025783862) have not been activated despite regular calls and frantic chase. This is the service Mr. Sunil Bharti Mittal renders to its old customers. We have paid over Rs.8,00,000/- to M/s. Bharti Cellular Limited in bills for all mobiles of Airtel.
Can anyone suggest as to how we can get these phones activated.
Agarwal Associates
June 7th, 2006 at 4:37 pm
it is true that Airtel services are worst especially customer care.
they dont know what to say to the customers and how to handle the situations.
i think the executives ( Airtel tell us that they are executives) are immature childs..
Harsh Chhabra.
June 24th, 2006 at 4:26 pm
BSNL RULES!
October 11th, 2006 at 10:13 am
Dear Mr. Sunil Bharti Mittal,
I would like to share my experience with 2 of your exucutives at your office at Brigade Road, Opp to Pizza Corner. This incident happened at around 1:30 pm on 10th of October 2006.
I asked the first exectuve: Are there any handset offers with Prepaid.
First Exectuives Instant Reply to me: I am not aware of any such scheme. Is there any such sheme.
I replied: Yes, there is a scheme
First Executives asks the Second Executive: Are there any handset schemes in prepaid.
Second Executive Replies:- There are schemes but no handsets in stock.
I asked the first executive:- Can you give me details.
Second Executive Replies:- Why dont you speak to the 2nd person (who already is attending 2 customers)
I HAD ENOUGH OF ENOUGHT OF IT. YOUR EXECUTIVES WERE JUST GIVING ANSWERS TO OBJECTIVE TYPE QUESTIONS AND WERE LEAST INTEREST IN SELLING THE PRODUCT. I CAM WITH THE OBJECTIVE OF BUYING A CONNECTIONS BUT HAD TO LEAVE WITH A WRY SMILE.
N. R. SATISH
9886330333
March 8th, 2007 at 11:35 am
Dear Mr. Mittal,
I had written email to your Nodal officer and appellate.tn on 5th of March regarding my broad band connection which is not thru yet. I have enrolled for a broad band line with Airtel in the month of January 2007, CUSTOMER ENROLLMENT FORM NUMBER : – 582786 DTD 21/1/2007. Till now the connection has not been laid down . This connection has been taken for an official purpose as required by my Directors for me to enable working from home. I have been contacting your Airtel person Mr. Murugan Mobile No : 9840300584 & S. Gomathi Nayagam Mobile No 9940101577 for knowing the status of my connection but they are not even picking up their mobile. Finally your highet authorities like Nodal Officers but still no response.
I wanted to take conneciton with you because you have good schemes and wonderful connectivity , not only that my Company is also using your lease lines.
Still no action taken . I know you dont have time to hear or pay attention to such petty things . But service and action taken for complaints are very very poor. This is the third time I am facing such a poor response from your airtel personnels.
regards
Rajeswari
March 13th, 2007 at 9:34 pm
By this blog site
I want to say
The Bharti Airtel Limited’s STAFF are cheaters
and cheating espacially to BSNL Consumers
The List of CHEATER-STAFF
I will be blog at the NEXT ……………….
May 28th, 2007 at 6:51 pm
hi
i am devender kumar .using AIRTEL PREPAID and AIRTEL BROADBAND also,my nos are -09871554501/0124-4113615.
although i am very happy with your services, but sorry to tell you that you should give more awareness to your 121 customer care services .
actually i got a sms from 6781 on sunday,27 may2007 at 10:24:29, which asked me to dial 393 and keep mobile near to source, if i want to get my favorite hello tune ,i did, and got a sms which carried Song`s details like film name artist name but cud not get the hello tune of this song.
than i dialed 121 and that was so surprising to me that people sitting there (NAVEEN AND HIS BOSS RAKESH) even doesn’t know what is this 393 services? how can one get benefit from this service?. after keeping me on hold for 33:14 min., they could not give any answer.
this was not the first time that i got this kind of response,it has happened many times.
for me this is really doesn’t matter , but when i see your company`s rapo. this kind of this should not happened.
at least they should have the product knowledge
looking for solution
devender kumar
09871554501
my reference no is -052809658200
May 28th, 2007 at 6:52 pm
hi
i am devender kumar .using AIRTEL PREPAID and AIRTEL BROADBAND also,my nos are -09871554501/0124-4113615.
although i am very happy with your services, but sorry to tell you that you should give more awareness to your 121 customer care services .
actually i got a sms from 6781 on sunday,27 may2007 at 10:24:29, which asked me to dial 393 and keep mobile near to source, if i want to get my favorite hello tune ,i did, and got a sms which carried Song`s details like film name artist name but cud not get the hello tune of this song.
than i dialed 121 and that was so surprising to me that people sitting there (NAVEEN AND HIS BOSS RAKESH) even doesn’t know what is this 393 services? how can one get benefit from this service?. after keeping me on hold for 33:14 min., they could not give any answer.
this was not the first time that i got this kind of response,it has happened many times.
for me this is really doesn’t matter , but when i see your company`s rapo. this kind of this should not happened.
at least they should have the product knowledge
looking for solution
devender kumar
09871554501
my reference no is -052809658200/dated 28/05/2007, time-05:27PM to 06:01PM
July 13th, 2007 at 2:06 pm
We have Bsnl Broad Band at home and tataIndicom at office. We can get to see the difference between the two easily.
At home , Bsnl is easier to handle. Yes, They come when we call , I mean the Bsnl people, I have had good experiance. But at the office , when ever we call them the automatic robot answers bore us. They seem to be very polite always asking why we are calling. That’s allAt the office, that too a freight forwarding company, Internet is a must. The tata indicom people tell us that it’ll take about 10 hours atleast to redress a complaint of ‘no link lamp’ What happens, one full day is lost and for many it is demurrage and other complaints due to non working printer and computer. Oh God!!
That’s enough . we areplanning to shift to BSNL as early as possible.
July 17th, 2007 at 8:15 pm
Airtel cheats its customers big time. One of their Managers came to me took a cheque and the another manager took Cash and presented the cheque at the same time, Airtel, and now Mittal i assume has started robbery to increase their turnover. NEVER TAKE AN AIRTEL CONNECTION, GO FOR IDEA, BSNL NEVER AIRTEL
August 21st, 2007 at 7:05 pm
In reference to the above mentioned mobile number, please note that I am very much depressed with the service level provided by the Airtel Customer Care. I purchased the above sim on 06-August-2007 from their outlet to present my Father [Mr. B S Rana]. However, the SIM given was faulty & was replaced. The second SIM was also the faulty and was not exchanged. When I reached them they asked me to pay Rs. 225 for new SIM as the SIM does not comes with the Guarantee as per Airtel Policy. Agreed, but why should the customer has to pay again when the things purchased is faulty. In case the SIM had been used even for once then the customer may not have the right to claim. When I reached their outlet in Dwarka Sec-4 I was refused by them to change/exchange it. The concerned person there Mr. Ghanshyam & Mr. Bhuvan misled me and refused straightly. I was not even being given honored even the basic respect the customer could expect. They harassed me in front of other customers and fellow colleagues. I had left with no other choice but to call the customer care at 121 and they did the same thing as I received at their outlet. Since 07-August-2007 I have wrote 10 emails, contacted their 121 customer service – 20 times and also send SMS more than 25 times. However, I got no resolution and did not even got any reply in revert email. Inspite of being helping me out they re-directed me to each others. Now it is already more than 15 days passed I am still helpless and have nothing done till date. I am continuously been harrassed and wasted my precious time and money during the course. Please help me what should I do? Where should I go? I am very much depressed as they do not even have courtesy to reply back. Yesterday itself I have been told by their Customer Care Floor Supervisor Mr. Kumar [he didn't told me his other name on repeatedly being asked for it] that the Airtel Customer Care 121 & 121@airtelindia.com do not reply to such emails?
Manjeet Singh Rana – 9871717334, 9871858131
July 19th, 2008 at 9:17 pm
i m totally satisfied with airtel. Atleast dey ve never let me down.. i ve n 1 mbps unltd connection.. nd it rocksssssssss……. From da day i ve activated da 1mbps connection, i never had to buy a music cd as i get all da songs along with video rite from da youtube and it feels as if i m playin it rite from my hard disk.. i get a whoppin download speed of 180 kbps.
In my case da customer care guys were too prompt in solving my problem.. i had a few latency problems but dey rescued me out of dat situation.
August 7th, 2008 at 5:47 pm
Haryana Telecom circle Office
B.D. Garg, GM(O)
O/o CGMT, 107, The Mall, Ambala Cantt.
vishwas4@yahoo.co.in
0171-2602900
0171-260328
August 7th, 2008 at 5:48 pm
Please delete the above comment and this one.
August 7th, 2008 at 5:48 pm
Any body will address to these complaints??
Why cant you try another route?
Government of India has an online Grievance forum at http://darpg-grievance.nic.in/
Can you imagine this is happening in INDIA?
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.
So use this grievance forum and educate others who don’t know about this facility. This way we can at least raise our concerns instead of just talking about the ‘ System ‘ in India.
Invite your friends to contribute for many such happenings.
December 31st, 2008 at 9:38 am
Dear Sir
pls tell me your vacancy for computer operator. i have one year experience in export import business.
i wait for soonest reply
with best reagrds
santosh Chaurasiya
Mob No.9896493433
March 29th, 2009 at 9:21 pm
i use airtel mobile connection and my mobile number is
**********.chennai .on 29 th march 2009 , in had 452indian rupees in my
account balance. afternoon i started receiving 6 messages from airtel
saying that i have downloaded themes, animations, java games from airtel
live wap and they deducted money from my account balance. I DIDNT EVEN
DOWNLOADED ANYTHING FROM AIRTEL.but unnecessarily deducted money from my
account. they deducted 125 rupees for java games, 4times they deducted
30rs for themes, 15rs for animattions. now i have only 167rs as balance. i
am totally frustated.i received these messages from number
64611030,64611015,64601115. i complained to airtel customer care – they
took my complaint and gave me a customer complaint id number 0329112820.
thats it they have never refunded the money back to my account. please
somebody help and get my money back. no one in this world will waste so
much money in animation . themes and games. i dont know why airtel
deducted so much money from my account without any reason. please
somebody help me getting money back . my phone number is **********. CORE
CENTER please help me getting my hard earned money back from airtel. they
deducted nearly 260 rs from my account.