Comments on: BSNL vs. Bharti TouchTel

By: sara

sara — Sun, 29 Mar 2009 15:51:06 +0000

i use airtel mobile connection and my mobile number is
**********.chennai .on 29 th march 2009 , in had 452indian rupees in my
account balance. afternoon i started receiving 6 messages from airtel
saying that i have downloaded themes, animations, java games from airtel
live wap and they deducted money from my account balance. I DIDNT EVEN
DOWNLOADED ANYTHING FROM AIRTEL.but unnecessarily deducted money from my
account. they deducted 125 rupees for java games, 4times they deducted
30rs for themes, 15rs for animattions. now i have only 167rs as balance. i
am totally frustated.i received these messages from number
64611030,64611015,64601115. i complained to airtel customer care – they
took my complaint and gave me a customer complaint id number 0329112820.
thats it they have never refunded the money back to my account. please
somebody help and get my money back. no one in this world will waste so
much money in animation . themes and games. i dont know why airtel
deducted so much money from my account without any reason. please
somebody help me getting money back . my phone number is **********. CORE
CENTER please help me getting my hard earned money back from airtel. they
deducted nearly 260 rs from my account.

By: Santosh Chaurasiya

Santosh Chaurasiya — Wed, 31 Dec 2008 04:08:14 +0000

Dear Sir

pls tell me your vacancy for computer operator. i have one year experience in export import business.
i wait for soonest reply

with best reagrds
santosh Chaurasiya
Mob No.9896493433

By: Jitender Goswami

Jitender Goswami — Thu, 07 Aug 2008 12:18:40 +0000

Any body will address to these complaints??
Why cant you try another route?
Government of India has an online Grievance forum at http://darpg-grievance.nic.in/

Can you imagine this is happening in INDIA?

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.

So use this grievance forum and educate others who don’t know about this facility. This way we can at least raise our concerns instead of just talking about the ‘ System ‘ in India.

Invite your friends to contribute for many such happenings.

By: Jitender Goswami

Jitender Goswami — Thu, 07 Aug 2008 12:18:03 +0000

Please delete the above comment and this one.

By: Jitender Goswami

Jitender Goswami — Thu, 07 Aug 2008 12:17:15 +0000

Haryana Telecom circle Office

B.D. Garg, GM(O)

O/o CGMT, 107, The Mall, Ambala Cantt.

vishwas4@yahoo.co.in

0171-2602900

0171-260328

By: abhijit

abhijit — Sat, 19 Jul 2008 15:47:10 +0000

i m totally satisfied with airtel. Atleast dey ve never let me down.. i ve n 1 mbps unltd connection.. nd it rocksssssssss……. From da day i ve activated da 1mbps connection, i never had to buy a music cd as i get all da songs along with video rite from da youtube and it feels as if i m playin it rite from my hard disk.. i get a whoppin download speed of 180 kbps.

In my case da customer care guys were too prompt in solving my problem.. i had a few latency problems but dey rescued me out of dat situation.

By: Manjeet Singh Rana

Manjeet Singh Rana — Tue, 21 Aug 2007 13:35:10 +0000

In reference to the above mentioned mobile number, please note that I am very much depressed with the service level provided by the Airtel Customer Care. I purchased the above sim on 06-August-2007 from their outlet to present my Father [Mr. B S Rana]. However, the SIM given was faulty & was replaced. The second SIM was also the faulty and was not exchanged. When I reached them they asked me to pay Rs. 225 for new SIM as the SIM does not comes with the Guarantee as per Airtel Policy. Agreed, but why should the customer has to pay again when the things purchased is faulty. In case the SIM had been used even for once then the customer may not have the right to claim. When I reached their outlet in Dwarka Sec-4 I was refused by them to change/exchange it. The concerned person there Mr. Ghanshyam & Mr. Bhuvan misled me and refused straightly. I was not even being given honored even the basic respect the customer could expect. They harassed me in front of other customers and fellow colleagues. I had left with no other choice but to call the customer care at 121 and they did the same thing as I received at their outlet. Since 07-August-2007 I have wrote 10 emails, contacted their 121 customer service – 20 times and also send SMS more than 25 times. However, I got no resolution and did not even got any reply in revert email. Inspite of being helping me out they re-directed me to each others. Now it is already more than 15 days passed I am still helpless and have nothing done till date. I am continuously been harrassed and wasted my precious time and money during the course. Please help me what should I do? Where should I go? I am very much depressed as they do not even have courtesy to reply back. Yesterday itself I have been told by their Customer Care Floor Supervisor Mr. Kumar [he didn't told me his other name on repeatedly being asked for it] that the Airtel Customer Care 121 & 121@airtelindia.com do not reply to such emails?
Manjeet Singh Rana – 9871717334, 9871858131

By: Ajay

Ajay — Tue, 17 Jul 2007 14:45:35 +0000

Airtel cheats its customers big time. One of their Managers came to me took a cheque and the another manager took Cash and presented the cheque at the same time, Airtel, and now Mittal i assume has started robbery to increase their turnover. NEVER TAKE AN AIRTEL CONNECTION, GO FOR IDEA, BSNL NEVER AIRTEL

By: Latha

Latha — Fri, 13 Jul 2007 08:36:27 +0000

We have Bsnl Broad Band at home and tataIndicom at office. We can get to see the difference between the two easily.

At home , Bsnl is easier to handle. Yes, They come when we call , I mean the Bsnl people, I have had good experiance. But at the office , when ever we call them the automatic robot answers bore us. They seem to be very polite always asking why we are calling. That’s allAt the office, that too a freight forwarding company, Internet is a must. The tata indicom people tell us that it’ll take about 10 hours atleast to redress a complaint of ‘no link lamp’ What happens, one full day is lost and for many it is demurrage and other complaints due to non working printer and computer. Oh God!!

That’s enough . we areplanning to shift to BSNL as early as possible.

By: devender

devender — Mon, 28 May 2007 13:22:34 +0000

i am devender kumar .using AIRTEL PREPAID and AIRTEL BROADBAND also,my nos are -09871554501/0124-4113615.
although i am very happy with your services, but sorry to tell you that you should give more awareness to your 121 customer care services .
actually i got a sms from 6781 on sunday,27 may2007 at 10:24:29, which asked me to dial 393 and keep mobile near to source, if i want to get my favorite hello tune ,i did, and got a sms which carried Song`s details like film name artist name but cud not get the hello tune of this song.

than i dialed 121 and that was so surprising to me that people sitting there (NAVEEN AND HIS BOSS RAKESH) even doesn’t know what is this 393 services? how can one get benefit from this service?. after keeping me on hold for 33:14 min., they could not give any answer.

this was not the first time that i got this kind of response,it has happened many times.
for me this is really doesn’t matter , but when i see your company`s rapo. this kind of this should not happened.

at least they should have the product knowledge

looking for solution
devender kumar
09871554501
my reference no is -052809658200/dated 28/05/2007, time-05:27PM to 06:01PM