Comments on: ZoneAlarm now selling Secure Wireless Z100G router http://news.techwhack.com/4655-zonealarm-secure-wireless-z100g-router News from the Tech and IT World Sun, 08 Nov 2009 11:14:12 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Ignacio http://news.techwhack.com/4655-zonealarm-secure-wireless-z100g-router#comment-391558 Ignacio Sun, 27 Apr 2008 18:22:47 +0000 http://news.techwhack.com/4655/zonealarm-secure-wireless-z100g-router/#comment-391558 I plan to buy the router in the next days. I have purchased checkpoint sofaware products in the past, but they were meant for bigger enviroments. This router is perfect for a house. One more issue: checkpoint people here in Madrid configured the Back to my Mac Apple's option to work with their products. The solution they used is pasted on dotmac forum at Apple's by me. This says all about Checkpoint's attention. I plan to buy the router in the next days. I have purchased checkpoint sofaware products in the past, but they were meant for bigger enviroments. This router is perfect for a house. One more issue: checkpoint people here in Madrid configured the Back to my Mac Apple’s option to work with their products. The solution they used is pasted on dotmac forum at Apple’s by me. This says all about Checkpoint’s attention.

]]> By: white710 http://news.techwhack.com/4655-zonealarm-secure-wireless-z100g-router#comment-73574 white710 Thu, 15 Mar 2007 11:29:35 +0000 http://news.techwhack.com/4655/zonealarm-secure-wireless-z100g-router/#comment-73574 I was not aware nor was the engineering team at Zonelabs and Sofaware that the Z100G does not work with WildBlue satellite internet connections. There is a latency issue that occurs as the packets are sent to the satellite (22000 miles away) and back that the Z100G can not handle. I spent many hours with Sofaware tech support to help them and me address this issue. We eventually gave up and I returned the unit for a refund. Unfortunately for me I spent quite a bit of time doing their beta testing and was not reimbursed for it and even had to pay the shipping fees to return the unit. I'm disappointed in the technological failure and also in the customer support policy of not reimbursing me for the return shipping. Stay away from this item if you are using WildBlue but I do not know if HughesNet satellite would have a similar issue but I would guess that it would. I was not aware nor was the engineering team at Zonelabs and Sofaware that the Z100G does not work with WildBlue satellite internet connections.

There is a latency issue that occurs as the packets are sent to the satellite (22000 miles away) and back that the Z100G can not handle.

I spent many hours with Sofaware tech support to help them and me address this issue. We eventually gave up and I returned the unit for a refund. Unfortunately for me I spent quite a bit of time doing their beta testing and was not reimbursed for it and even had to pay the shipping fees to return the unit. I’m disappointed in the technological failure and also in the customer support policy of not reimbursing me for the return shipping.

Stay away from this item if you are using WildBlue but I do not know if HughesNet satellite would have a similar issue but I would guess that it would.

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